Our Managed Services Care Plans are loved by business owners, operations managers and IT managers alike. A Managed Service Care will allow you to stop putting out fires and get on with your business, while we take care of your regular IT maintenance.
PCs, laptops, and servers all require regular attention to maintain their reliability. Our investment in automation systems ensures this can be done cost effectively – the benefit for you is a far more stable IT platform for your business.
The proactive maintenance tasks and automated monitoring include:
- Daily backup checks
- Event log monitoring
- Managed critical and security updates
- Managed antivirus updates – (Endpoint Security)
- Performance monitoring & trending reports
- Hardware monitoring of routers, switches, servers
- Monthly status reports
- Quarterly on-site maintenance
Your Dedicated Team
Technology is only one part of the service – where we really differentiate ourselves is through our dedicated Monitoring Team. Our technicians are experts in their fields and are focussed entirely on maintaining your systems via our monitoring dashboards.
Other Benefits for Managed Service Customers
As a Managed Service customer you will benefit from a reduced hourly rate for any additional support or project work performed outside of your Managed Service Care Plan inclusions. Our Support and Project teams are separate from the Monitoring team to ensure you have access to the right technicians when you need them.
In addition, all Managed Service customers are assigned a dedicated Account Manager. Your Account Manager will monitor service levels and is always available to discuss your future plans and requirements.
Customer Service Is What We Live For
Have you ever signed a service contract for a year or more, only to have the quality nosedive soon after? We don’t have any lock-in contracts for our Managed Service Care Plans – the agreement just rolls along on a month to month basis. We keep our customers' long-term by providing outstanding customer service & value for money, not because we lock them into lengthy contracts.
Free System Audit
As a special offer, a full System Audit will be conducted for free at the commencement of a Managed Service Care Plan.
If you are stuck fighting fires or just want a higher level of service backed by friendly experts, contact us today about a tailored Managed Service Care Plan.